FasCard Ideas

Welcome to the FasCard official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

Note: Contact store management for help checking account balance questions.

  1. Have "reqired fields" when registering card at kiosk

    Have an option for required fields when registering card at the kiosk. For example require email address, name, phone or address options. Also, it would be helpful if there were separate fields for first and last names which is helpful when building a data base in excel.

    7 votes
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  2. 6 votes
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  3. Available balance check online

    On your website you should have an option to check the available balance on customers Fascards/Loyalty Cards because I’ve been searching online and calling every number I could find that’s in someway associated with Fascard and STILL HAVENT BEEN ABLE TO FIND OUT THE BALANCE on my card! I need to know if I have enough funds on the card or do I need to add more to finish laundry this Friday?

    40 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Edit employee time card

    admin to be able to edit time card

    2 votes
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  5. Maybe adding a notification for example "cycle Interruption" during the dry cycle, say the dryer door is open

    It would be nice to be able to receive a notification if you are not physically in front of the dryer while your laundry is drying and somebody were to say open the dryer door so that you would know if the cycle wasn't actually running or if somebody was maybe messing your things God forbid. And the only reason I say the last part is because the laundromat that I go to has had some bad reviews due to people's belongings being stolen

    1 vote
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  6. Reportshowing "Admin Adjustments" to track who adding money to cards so employees can't load a bunch of cards for their friends.

    Currently employees can do an "Admin Adjustment" and added money to cards and give out to their friends or themselves and there is no easy way to track it down. Currently I would have to look through thousands of accounts and hundreds of transactions per account to see who and how much money has been added to a card which would probably take weeks.

    1 vote
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  7. Marketing the Mobile App

    Ability to incentivize the mobile app (instead of the physical card).

    After a customer downloads the app, they get a confirmation email. It would be great if we could customize that email to include a promo code that customers can use. This way, only people who download the app will receive the code.

    Thank you

    2 votes
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  8. external card Swipe

    An external card Swipe that can be added. That would make each kiosk only dispense new cards when needed, and laundry or credit cards would be swiped. This would stop almost all card jams.

    1 vote
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  9. EBT Acceptance

    Would stores with the Touch Kiosk be able to one day accept EBT like ESD does on their payment system?

    Could you maybe add the feature to input their PIN's via the touch screen?

    https://goldenstatelaundrysystems.com/blog/2017/09/29/laundromat-esd-payment_system-accept-ebt-card/

    9 votes
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  10. Block single credit cards from being used.

    I would like to block the CREDIT CARD used by customers that report their cards “stolen”.

    4 votes
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  11. Flat Fee Service Charge

    Currently there is an optional fee for Credit/Debit Card users based on percentage the customer spends. As Fascard is based on existing coin machines if there is no fee the customer knows their final charge should be an increment of 25 cents. Charging a percent usually makes the customers final charges something other than an increment of 25 cents. It would be nice to have a second option being a flat fee set by the owner to charge increments of 25 cents so it would be easier to “sneak” an added fee in.

    6 votes
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  12. 4 votes
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  13. Loyalty card registration + profile update form

    Create a web form to allow customers to "claim" their card using Loyalty Card Number + PIN.
    It would be great if it could be validated using PIN + records were automatically fed into Fascard.

    Bottomline:
    As Lee Collingwood wrote:

    A public [web form] that would push (loyalty account) data to the Fascard system and then pull data to validate cards
    

    4 votes
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  14. Touch Kiosk "Adding value to the card"

    When a customer inserts the <CARD> to make a transaction, the kiosk should hold the card until the customer hits <DONE> then release the <CARD> to the customer. Many times customers think the machine isn't working properly because it kicks the card back out similar to what a change machine does when you insert a bill and it kicks it out because it was rejected. Then they try to reinsert the card and it wont accept it at this point. This <HOLD> on the card will also force the customer to hit <DONE> to get there card back. This will…

    29 votes
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  15. Please add the feature of bundling transactions without having to set an authorized hold amount in the server mngt section.

    We have not had one good feedback in regards to the hold amount customers see on their credit/debit card statements. We’ve also encountered 2 chargebacks disputes due to the hold amounts. We have not gotten any complaints since getting rid of hold amount. But now our transactions charges doubled. Please find a way to satisfy both of your end users. Thank you.

    2 votes
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  16. F2 Reader- 1.Preset Dryer Amounts/ 2.Swipe Card

    Come up with a better software design to force the customer to manually select a preset first before swiping there laundry card or credit card. Or maybe have a message come up saying "Select Dryer Minutes then swipe card" To many customers walk up to the machine swipe the card first then press the "Dryer minutes" second then walk away thinking they put more minutes than the default. When this happens they come back complaining to the attendant (if there is one) saying that there clothes did not dry! Bottom line we need a better software design to force the…

    34 votes
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  17. trying to put money on my card.

    This is the worst sight i have ever been on. I use to be able to go on this site and put money on my card. Now i cannot find it.

    1 vote
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  18. Editing work schedule/employee hours

    We have employees use their FasCard as their time card. Occasionally they will forget to clock in or out, or clock in late, etc. I would like to be able to go in to the report to adjust/edit/add/delete their clock in or out times as needed, in order to keep a more accurate record of their hours worked.

    4 votes
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  19. Export Reports as a CSV or XCL file (spreadsheet)

    For reports with lots of data (thousands of customer names with extended details), copying and pasting everything into Excel is extremely time consuming and requires a lot of computing power.

    Please add the ability to export reports and data tables as csv files or xcl files. It's kind of ridiculous this isn't already an option. Thank you very much!

    8 votes
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  20. a clear screen protector like the old plasma tvs used to have to the F2 readers to prevent spider cracks

    We have had 3 F2 readers have spider cracks after a customer pushes the screen. Can a clear protector be made like the old plasma TVs used to have to protect the glass on the screen better than how it is made now.

    1 vote
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