FasCard Ideas

Welcome to the FasCard official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

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I would like to see or suggest...

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  1. Touch Kiosk "Adding value to the card"

    When a customer inserts the <CARD> to make a transaction, the kiosk should hold the card until the customer hits <DONE> then release the <CARD> to the customer. Many times customers think the machine isn't working properly because it kicks the card back out similar to what a change machine does when you insert a bill and it kicks it out because it was rejected. Then they try to reinsert the card and it wont accept it at this point. This <HOLD> on the card will also force the customer to hit <DONE> to get there card back. This will…

    17 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. F2 Reader- 1.Preset Dryer Amounts/ 2.Swipe Card

    Come up with a better software design to force the customer to manually select a preset first before swiping there laundry card or credit card. Or maybe have a message come up saying "Select Dryer Minutes then swipe card" To many customers walk up to the machine swipe the card first then press the "Dryer minutes" second then walk away thinking they put more minutes than the default. When this happens they come back complaining to the attendant (if there is one) saying that there clothes did not dry! Bottom line we need a better software design to force the…

    18 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. tutorial displayed on kiosk

    it would be nice to see something similar to what is available on the laundrycard kiosk. Something that helps customers understand how the process works.

    3 votes
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  4. Card transaction history

    One should be able to check their card transaction history when you load your card and use your card in the machines to see the purchase history. That would be a wonderful idea to implement so that customers want think their being cheated out of their monies.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. hourly performance report

    It would be nice to be able to print out a report that shows the sales by hour by graph or even by dollar for a given day to compare performance.

    4 votes
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  6. Bonus Coupon Expiration Dates

    The option for bonus values to be limited time only (with expiration dates).

    For example, we could issue a $2.50 bonus to customers that expires at the end of the month. This gives customers a sense of urgency to visit the store and redeem the bonus.

    Currently the Bonus End Date just means customers must enter their code before that date, and then they have the bonus value on their account forever. So there is no urgency. That's fine, but it would be even better if the Bonuses could expire at a set date.

    A workaround would be allowing Admins…

    4 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Editing work schedule/employee hours

    We have employees use their FasCard as their time card. Occasionally they will forget to clock in or out, or clock in late, etc. I would like to be able to go in to the report to adjust/edit/add/delete their clock in or out times as needed, in order to keep a more accurate record of their hours worked.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Sort Loyalty Accounts by Location

    In the Reports section under Loyalty Accounts there is a Last Used (before/after) option and you enter a date.

    It would be great if there was a Last Used (at) option and you enter a location.

    This would be very helpful for owners with multiple locations. It will allow owners to target customers at a specific location, in the event sales at one store need a boost or if you're running a location-specific promotion.

    Thank you

    3 votes
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  9. Export Reports as a CSV or XCL file (spreadsheet)

    For reports with lots of data (thousands of customer names with extended details), copying and pasting everything into Excel is extremely time consuming and requires a lot of computing power.

    Please add the ability to export reports and data tables as csv files or xcl files. It's kind of ridiculous this isn't already an option. Thank you very much!

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Collection

    Collection option on the Fascard admin site that allows you to 'select/collect' all machines so owners do not have to swipe card on each machine to reflect 'collection' report.

    11 votes
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  11. It would be nice if the bill readers would accept $50's and $100 bills

    Assuming the readers are utilizing technology that can detect if a bill is counterfeit, it would be nice that the machine can take $50 and $100, not being able to runs us out of cash in an area where a lot of large bills are used.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. An income Report please that allows me

    I would like to compare my income report on a daily basis, weekly basis and monthly basis without having to generate for example 4 separate reports to see what I did in the last seven days. It seems like that data is there or else I could not pull 4 days or a month to get a total.... I just want to be able to put in a range of dates and click "daily" or "weekly". This report would be an excellent tool to see and compare what I do for business each day, finding my slowest day of the…

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. App Upgrades

    App Upgrades:

    * Push notifications (low balance, stagnant accounts, store promotions, etc)

    * In app follow up for customer who don't complete registration ( 48 or 72 hour )

    * White Label App options

    9 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. A locking mechanism / code to unlock

    It can be an uneasy feeling to leave your laundry unattended at the laundromat; yet sometimes you cannot spend hours waiting around. I envision a locking mechanism where through the app, a code is generated to secure the unit and then a separate code for unlocking once the cycle is complete. This would give users a sense of freedom to come and go-
    Units (washer/dryer) are numbered already - assign your name to a unit, receive a code through the app to enter the unit to lock and a second code to unlock. Peace of mind!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. a manual to show how to use your website

    a manual to show how to use your website

    1 vote
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  16. Easier Reporting and Analysis

    CCI would own the market if it improved its business analysis. Currently I think it’s lacking convenience. A dashboard showing graphs and meters of daily, weekly, monthly - shoot even hourly - sales and patterns would be so useful. Asking owners to download spreadsheets and manually make changes is combersome and unlikely to happen unless they have sophistication and time. CCI should offer this feature in future upgrades.

    9 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. Marketing

    Ability to add company name/logo to loyalty URL web site. Customer knows the store they are at but may not know what FasCard is. If FasCard wishes to promote their name/logo too maybe a compromise of “Laundry Spot powered by FasCard”
    Allow customers to purchase loyalty cards via the laundromats web site
    Make registered users list exportable so can be used in other marketing software
    Input birthday/anniversary on registered cards for bonus
    Capability to email a customer whose account has been inactive for a period of time by offering them a coupon/bonus

    127 votes
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    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. New Feature - API

    Would like to see and API so that we can easily extract our data from FasCard into our own applications for metric driven purposes. This would allow for more applications to evolve around FasCard and only further promote the product as well as allow us to create new Apps centered around the data.

    21 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. More Kiosk Options such as:

    Spanish and English Instructions

    Better way to prevent a customer’s account from being duplicated by another customer because they didn’t click “done” on kiosk before they walked away

    Improved reliability of the kiosk system with cards and/or manually entering card on kiosk touch screen

    Encourage customers to register their card at Kiosk touch screen by offering a bonus if they do

    Ability to offer video ads on home screen

    Charge a deposit for a new card if less than “x” amount is placed on card

    More options such as on Laundry Card

    92 votes
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    under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Automated emailed reporting

    I'd like to get daily sales, credit card settlements, collections etc.

    7 votes
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