FasCard Ideas

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  1. Touch Kiosk "Adding value to the card"

    When a customer inserts the <CARD> to make a transaction, the kiosk should hold the card until the customer hits <DONE> then release the <CARD> to the customer. Many times customers think the machine isn't working properly because it kicks the card back out similar to what a change machine does when you insert a bill and it kicks it out because it was rejected. Then they try to reinsert the card and it wont accept it at this point. This <HOLD> on the card will also force the customer to hit <DONE> to get there card back. This will…

    13 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • F2 Reader- 1.Preset Dryer Amounts/ 2.Swipe Card

      Come up with a better software design to force the customer to manually select a preset first before swiping there laundry card or credit card. Or maybe have a message come up saying "Select Dryer Minutes then swipe card" To many customers walk up to the machine swipe the card first then press the "Dryer minutes" second then walk away thinking they put more minutes than the default. When this happens they come back complaining to the attendant (if there is one) saying that there clothes did not dry! Bottom line we need a better software design to force the…

      12 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • hourly performance report

        It would be nice to be able to print out a report that shows the sales by hour by graph or even by dollar for a given day to compare performance.

        1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • It would be nice if the bill readers would accept $50's and $100 bills

          Assuming the readers are utilizing technology that can detect if a bill is counterfeit, it would be nice that the machine can take $50 and $100, not being able to runs us out of cash in an area where a lot of large bills are used.

          1 vote
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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Bonus Coupon Expiration Dates

            The option for bonus values to be limited time only (with expiration dates).

            For example, we could issue a $2.50 bonus to customers that expires at the end of the month. This gives customers a sense of urgency to visit the store and redeem the bonus.

            Currently the Bonus End Date just means customers must enter their code before that date, and then they have the bonus value on their account forever. So there is no urgency. That's fine, but it would be even better if the Bonuses could expire at a set date.

            A workaround would be allowing Admins…

            2 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • An income Report please that allows me

              I would like to compare my income report on a daily basis, weekly basis and monthly basis without having to generate for example 4 separate reports to see what I did in the last seven days. It seems like that data is there or else I could not pull 4 days or a month to get a total.... I just want to be able to put in a range of dates and click "daily" or "weekly". This report would be an excellent tool to see and compare what I do for business each day, finding my slowest day of the…

              3 votes
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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • A locking mechanism / code to unlock

                It can be an uneasy feeling to leave your laundry unattended at the laundromat; yet sometimes you cannot spend hours waiting around. I envision a locking mechanism where through the app, a code is generated to secure the unit and then a separate code for unlocking once the cycle is complete. This would give users a sense of freedom to come and go-
                Units (washer/dryer) are numbered already - assign your name to a unit, receive a code through the app to enter the unit to lock and a second code to unlock. Peace of mind!

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Collection

                  Collection option on the Fascard admin site that allows you to 'select/collect' all machines so owners do not have to swipe card on each machine to reflect 'collection' report.

                  8 votes
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                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • a manual to show how to use your website

                    a manual to show how to use your website

                    1 vote
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Easier Reporting and Analysis

                      CCI would own the market if it improved its business analysis. Currently I think it’s lacking convenience. A dashboard showing graphs and meters of daily, weekly, monthly - shoot even hourly - sales and patterns would be so useful. Asking owners to download spreadsheets and manually make changes is combersome and unlikely to happen unless they have sophistication and time. CCI should offer this feature in future upgrades.

                      6 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • Marketing

                        Ability to add company name/logo to loyalty URL web site. Customer knows the store they are at but may not know what FasCard is. If FasCard wishes to promote their name/logo too maybe a compromise of “Laundry Spot powered by FasCard”
                        Allow customers to purchase loyalty cards via the laundromats web site
                        Make registered users list exportable so can be used in other marketing software
                        Input birthday/anniversary on registered cards for bonus
                        Capability to email a customer whose account has been inactive for a period of time by offering them a coupon/bonus

                        122 votes
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                          under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • Automated emailed reporting

                          I'd like to get daily sales, credit card settlements, collections etc.

                          7 votes
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                            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                          • Include Free Dry Credits on sales report

                            The value and number of Free Dry Credits should be reported in the sales report (similar to the way Laundry Card Bonus is). This is important for keeping tabs on the effect of Free Dry Credits on profit and the cost/benefit of marketing initiatives.

                            1 vote
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                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • 5 votes
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                                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                              • Ability to add special message to a range of laundry cards.

                                For promotional or informational reasons it would be nice to put a special message on a range of laundry cards

                                1 vote
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                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • App Upgrades

                                  App Upgrades:

                                  * Push notifications (low balance, stagnant accounts, store promotions, etc)

                                  * In app follow up for customer who don't complete registration ( 48 or 72 hour )

                                  * White Label App options

                                  6 votes
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                                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Allow owner to configure card swipe reader "time out".

                                    Have a setting where the owner can increase/decrease the amount of time a customer has to start a machine after they have swiped credit card/loyalty card.

                                    1 vote
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                                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Scan QR Code at Kiosk to Add Cash to account.

                                      By scanning a QR Code on the Touch Screen Kiosk a customer can now add cash to there account app (Laundry Card Not Present) This feature is available with Huebsch's new Payment system and cash Kiosk so I recommend this to be available for Fascard to be competitive.

                                      6 votes
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                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Coupons

                                        The option for an attendant to be able to load coupons on a customer's account via the attendant's login - similar to the attendant being able to add value.

                                        2 votes
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                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Limit the reports Attendants can see.

                                          I would like to be able to give Attendants the option to see certain reports like the machine activity and credit card transactions reports while limiting the remaining reports that they do not need access to, such as the sales totals and income reports.

                                          1 vote
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