FasCard Ideas

Welcome to the FasCard official feedback forum. Do you have an idea? Do you recognize a good idea when you see one? We want to hear from you!

Note: Contact store management for help checking account balance questions.

I would like to see or suggest...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Touch Kiosk "Adding value to the card"

    When a customer inserts the <CARD> to make a transaction, the kiosk should hold the card until the customer hits <DONE> then release the <CARD> to the customer. Many times customers think the machine isn't working properly because it kicks the card back out similar to what a change machine does when you insert a bill and it kicks it out because it was rejected. Then they try to reinsert the card and it wont accept it at this point. This <HOLD> on the card will also force the customer to hit <DONE> to get there card back. This will…

    17 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • F2 Reader- 1.Preset Dryer Amounts/ 2.Swipe Card

      Come up with a better software design to force the customer to manually select a preset first before swiping there laundry card or credit card. Or maybe have a message come up saying "Select Dryer Minutes then swipe card" To many customers walk up to the machine swipe the card first then press the "Dryer minutes" second then walk away thinking they put more minutes than the default. When this happens they come back complaining to the attendant (if there is one) saying that there clothes did not dry! Bottom line we need a better software design to force the…

      15 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        Signed in as (Sign out)
        You have left! (?) (thinking…)
        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Card transaction history

        One should be able to check their card transaction history when you load your card and use your card in the machines to see the purchase history. That would be a wonderful idea to implement so that customers want think their being cheated out of their monies.

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Bonus Coupon Expiration Dates

          The option for bonus values to be limited time only (with expiration dates).

          For example, we could issue a $2.50 bonus to customers that expires at the end of the month. This gives customers a sense of urgency to visit the store and redeem the bonus.

          Currently the Bonus End Date just means customers must enter their code before that date, and then they have the bonus value on their account forever. So there is no urgency. That's fine, but it would be even better if the Bonuses could expire at a set date.

          A workaround would be allowing Admins…

          4 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            0 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • Editing work schedule/employee hours

            We have employees use their FasCard as their time card. Occasionally they will forget to clock in or out, or clock in late, etc. I would like to be able to go in to the report to adjust/edit/add/delete their clock in or out times as needed, in order to keep a more accurate record of their hours worked.

            1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              Signed in as (Sign out)
              You have left! (?) (thinking…)
              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • Sort Loyalty Accounts by Location

              In the Reports section under Loyalty Accounts there is a Last Used (before/after) option and you enter a date.

              It would be great if there was a Last Used (at) option and you enter a location.

              This would be very helpful for owners with multiple locations. It will allow owners to target customers at a specific location, in the event sales at one store need a boost or if you're running a location-specific promotion.

              Thank you

              3 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                Signed in as (Sign out)
                You have left! (?) (thinking…)
                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
              • Export Reports as a CSV or XCL file (spreadsheet)

                For reports with lots of data (thousands of customer names with extended details), copying and pasting everything into Excel is extremely time consuming and requires a lot of computing power.

                Please add the ability to export reports and data tables as csv files or xcl files. It's kind of ridiculous this isn't already an option. Thank you very much!

                3 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Collection

                  Collection option on the Fascard admin site that allows you to 'select/collect' all machines so owners do not have to swipe card on each machine to reflect 'collection' report.

                  11 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • hourly performance report

                    It would be nice to be able to print out a report that shows the sales by hour by graph or even by dollar for a given day to compare performance.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • It would be nice if the bill readers would accept $50's and $100 bills

                      Assuming the readers are utilizing technology that can detect if a bill is counterfeit, it would be nice that the machine can take $50 and $100, not being able to runs us out of cash in an area where a lot of large bills are used.

                      1 vote
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • An income Report please that allows me

                        I would like to compare my income report on a daily basis, weekly basis and monthly basis without having to generate for example 4 separate reports to see what I did in the last seven days. It seems like that data is there or else I could not pull 4 days or a month to get a total.... I just want to be able to put in a range of dates and click "daily" or "weekly". This report would be an excellent tool to see and compare what I do for business each day, finding my slowest day of the…

                        3 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                        • App Upgrades

                          App Upgrades:

                          * Push notifications (low balance, stagnant accounts, store promotions, etc)

                          * In app follow up for customer who don't complete registration ( 48 or 72 hour )

                          * White Label App options

                          9 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                          • A locking mechanism / code to unlock

                            It can be an uneasy feeling to leave your laundry unattended at the laundromat; yet sometimes you cannot spend hours waiting around. I envision a locking mechanism where through the app, a code is generated to secure the unit and then a separate code for unlocking once the cycle is complete. This would give users a sense of freedom to come and go-
                            Units (washer/dryer) are numbered already - assign your name to a unit, receive a code through the app to enter the unit to lock and a second code to unlock. Peace of mind!

                            1 vote
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                            • a manual to show how to use your website

                              a manual to show how to use your website

                              1 vote
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                              • Easier Reporting and Analysis

                                CCI would own the market if it improved its business analysis. Currently I think it’s lacking convenience. A dashboard showing graphs and meters of daily, weekly, monthly - shoot even hourly - sales and patterns would be so useful. Asking owners to download spreadsheets and manually make changes is combersome and unlikely to happen unless they have sophistication and time. CCI should offer this feature in future upgrades.

                                6 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                • Marketing

                                  Ability to add company name/logo to loyalty URL web site. Customer knows the store they are at but may not know what FasCard is. If FasCard wishes to promote their name/logo too maybe a compromise of “Laundry Spot powered by FasCard”
                                  Allow customers to purchase loyalty cards via the laundromats web site
                                  Make registered users list exportable so can be used in other marketing software
                                  Input birthday/anniversary on registered cards for bonus
                                  Capability to email a customer whose account has been inactive for a period of time by offering them a coupon/bonus

                                  124 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    under review  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                  • More Kiosk Options such as:

                                    Spanish and English Instructions

                                    Better way to prevent a customer’s account from being duplicated by another customer because they didn’t click “done” on kiosk before they walked away

                                    Improved reliability of the kiosk system with cards and/or manually entering card on kiosk touch screen

                                    Encourage customers to register their card at Kiosk touch screen by offering a bonus if they do

                                    Ability to offer video ads on home screen

                                    Charge a deposit for a new card if less than “x” amount is placed on card

                                    More options such as on Laundry Card

                                    89 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      under review  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                    • Automated emailed reporting

                                      I'd like to get daily sales, credit card settlements, collections etc.

                                      7 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Include Free Dry Credits on sales report

                                        The value and number of Free Dry Credits should be reported in the sales report (similar to the way Laundry Card Bonus is). This is important for keeping tabs on the effect of Free Dry Credits on profit and the cost/benefit of marketing initiatives.

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                                        • 5 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                                          ← Previous 1
                                          • Don't see your idea?

                                          FasCard Ideas

                                          Feedback and Knowledge Base